FAQ's
How can I place an order?
To place an order, simply browse our online store and click on the items you want to purchase. Add them to your cart and proceed to checkout. You can also contact our customer support if you need assistance.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient transactions.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location. Please refer to our shipping policy for more details.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days for a full refund or exchange. Please review our return policy for detailed instructions.
Can I cancel my order?
Orders can be canceled within 24 hours of placement. Contact our customer support as soon as possible if you wish to cancel your order.
How do I contact customer support?
You can reach our customer support team via email at support@poppynproducts.com or through the contact form on our website. We aim to respond within 24 hours.
Are the products you sell ethically sourced?
Yes, we are committed to offering products that meet ethical and quality standards. We work with suppliers who share our values to ensure that our products are responsibly sourced.