FAQ

ORDERS & SHIPPING

How Do You Ship Packages?

Packages from our warehouse in the USA will be shipped by either USPS First Class, DHL Smartmail Parcels Expedited or RR Donnelley IPA Service depending on the weight and size of the product. Packages shipped from our UK warehouse will be shipped via Royal Mail.

How Do I Create An Account?

Once you are on our site, check the top right hand corner of the site or at the footer and you will see my account over there. Click on it to create your free account or you can click HERE to create an account.

How Do I Change My Shipping Address?

If you want to change your shipping address after placing an order, Please message us at contact@donutfanclub.com within 1 hour after placing the order. Once the order has entered into production and processed or shipped, the address can no longer be changed.

How Do I Track The Status Of My Order?

As soon as we are ready to ship your order and tracking info becomes available, we will send you an email with the corresponding delivery information. After that you will be able to track your order in “Track My Order Page” by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

Will You Keep My Credit Card Details On File?

No, we don’t store your Credit Cards info. Once an order is placed and your payment is processed, your Credit Cards are not stored on our Server.

Do You Charge Sales Tax?

We do not charge any sales tax on any of our products. You only pay for the costs of the item and no sales tax will be charged.

Do You Ship To My Country?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Will My Items Come In One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.

What About Customs?

We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive to your country.

How Long Does Shipping Takes To Arrive?

Estimated shipping time varies by location and can be longer than 10 days due to high demand. These are our estimates: Estimated Shipping Times North America: 5-10 Business Days Europe: 10-30 Business Days Australia, New Zealand and Oceania: 10-30 Business Days Asia Pacific: 15-30 Business Days. Latin America and the Caribbean: 15-30 Business Days North Africa and the Middle East: 15-30 Business Days

Do You Provide Tracking Information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My Tracking Says “No Information Available At The Moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

 RETURNS & EXCHANGES

What Are Your Returns Policy?

We want to make sure you’re 100% satisfied with your purchases, if you are not happy for any reason, email your request to contact@donutfanclub.com and return your item within 20 days of delivery for a full refund.

I Received The Wrong Item

If you have received a wrong item or the item you purchased is not what you got, kindly email us at contact@donutfanclub.com or message our customer support team and we will be glad to assist you with the process of replacing it with the right item

Where Should I Mail My Authorized Return?

Kindly email us at contact@donutfanclub.com or message our Customer Support Team and we will be glad to assist you with the process of returning the item you bought. Please NOTE that, only send the return package after you are authorized by our Support Team to do so. All shipping costs for the returned items will be paid by the customer and make sure to use a tracking services when returning the item

My Order Arrived Damaged

If you have received a damaged item or the item you purchased is damaged, kindly email us at contact@donutfanclub.com or message our Customer Support Team and we will be glad to assist you with the process of replacing it with the right item

How Do I Receive Customer Support?

For faster response to your queries, kindly email us at contact@donutfanclub.com or message our customer support team and we will be glad to assist you with any problem you are facing. We usually reply in less than 2 Hours.

What Do I Do If I Entered A Wrong Shipping Address?

To change your Shipping Address after placing an order, Email us at contact@donutfanclub.com or message our Customer Support Team within 1 Hour after placing the order. Please note that, once the order has entered production and processed and shipped, the Shipping Address can no loner be changed

Can I Change Or Cancel An Order After I've Submitted It?

It is only possible to make a change to your order within 1 hour of placing it and only if the order has not been sent to production or processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care Team (within 1 hour) with your change/cancellation request details included. This will minimize the processing delay with your order due to the changes being made.

Can I Order By Phone?

Yes, you can visit our mobile website on your smartphone by simply entering donutfan.com on the search bar of your browse.

How Long Can Items Be Stored For In My Shopping Bag?

The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.

An Item I Added To My Shopping Bag Was Sold Out.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

Do You Restock Items That Are Sold Out?

Unfortunately, we do not restock most of our items. However you can vote for the out of stock item to be restocked. To review all of your tracked items, simply log in and go to your account. Check the Notify In Stock section to see which of the items have been restocked and brought back to our online store for purchase.